Contact us

Support area

Pre-purchase gift help

Support area

Order updates and tracking questions

Support area

After-purchase issue resolution

TopLoveHouse is for people who put heart into every gift. Whether you are choosing a design, checking on production, or need a hand with personalization, we are glad you reached out — our team is here to help.

How to reach us

Email: support@toplovehouse.com
Phone: Add NEXT_PUBLIC_SUPPORT_PHONE to display your support line.
Store: toplovehouse.com
Mailing address: Registered business address — configure NEXT_PUBLIC_BUSINESS_ADDRESS for production.

When you will hear back

We try to answer most messages within 1 business day in normal times, and within 2 business days during busy gifting seasons. If a delivery date is tight, put your order number and “time-sensitive” in the subject line so we can prioritize.

Best way to get help fast

Email is usually the fastest channel because it lets us match your order details, review attachments, and keep a clear support record from first reply through resolution.

So we can help faster

Include your order number if your message is about something you already bought.
For damage or the wrong item, send clear photos of the product and packaging — it is the fastest path to a fix.
Typical shipping ranges live on our Shipping page; peek there first for ETAs by region.

Wholesale & partnerships

For wholesale, influencer, or affiliate ideas, write to the same address with “Partnership” in the subject line. (Swap in your real program details when you launch.)