Privacy policy
Last updated: January 2026
TopLoveHouse (replace with your registered legal entity name) (“we,” “us,” or “our”) operates the website at toplovehouse.com (the “Site”) and related services for TopLoveHouse (the “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit the Site, create an account, place an order, or contact us.
This Site is not hosted on Shopify; orders and data are processed through our own application stack (for example a web storefront, API, and database). If you add third-party tools (analytics, ads, email, payments, AI providers), update this policy to name each vendor and purpose.
Information we collect
Depending on how you use the Services, we may collect:
- Contact & account data: name, email address, password (stored in hashed form), and optional phone number if you collect it.
- Order & fulfillment data: shipping and billing address, order line items, customization text or files you upload, order status, and communications about your order.
- Payment data: when you connect a payment processor, card data is typically collected directly by that processor — we may receive limited payment metadata (last four digits, status). Describe your actual flow when live.
- Device & usage data: IP address, browser type, pages viewed, referring URL, and approximate location derived from IP — useful for fraud prevention and analytics if enabled.
- Support messages: content you send to support@toplovehouse.com or any contact form you add later.
- AI-assisted customization: if you use optional AI features, the text you submit may be sent to your configured AI provider to generate suggestions. Do not submit sensitive regulated data through AI prompts.
How we use information
- To process, fulfill, and support orders and returns.
- To authenticate accounts and secure the Services.
- To communicate transactional messages (order confirmation, shipping updates).
- To send marketing emails only if you obtain consent and include an unsubscribe mechanism.
- To detect fraud, abuse, and illegal activity.
- To comply with law and enforce our terms.
- To improve the Site and product catalog based on aggregated or de-identified analytics.
Cookies & similar technologies
We may use cookies or local storage for session management, cart persistence, and (if configured) analytics or advertising. If you use non-essential cookies, provide a cookie banner and granular controls where required by law (e.g. UK/EU).
Sharing of information
We may share information with:
- Service providers that help us run the Services (hosting, database, email delivery, payment processing, print-on-demand fulfillment, fraud screening, customer support tools).
- Professional advisors (lawyers, accountants) when necessary.
- Authorities when required by law or to protect rights and safety.
We do not sell personal information as a line of business. If you enable “sale”-like ad sharing, disclose it.
International transfers
If you or your vendors process data outside the customer's country, describe the safeguards you rely on (for example Standard Contractual Clauses for EU/UK data). Update this section with your actual hosting regions.
Retention
We retain order and account records as long as needed to fulfill contracts, meet tax and accounting obligations, resolve disputes, and enforce agreements. Marketing preferences are honored until withdrawn.
Security
We use administrative, technical, and organizational measures appropriate to the risk. No method of transmission over the Internet is 100% secure; please use strong passwords and protect your credentials.
Your rights
Depending on where you live, you may have rights to access, correct, delete, or export personal data, or to object to certain processing. Contact support@toplovehouse.com to exercise rights. We may need to verify your identity before responding.
Children
The Services are not directed to children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.
Data controller & contact
Controller: TopLoveHouse (replace with your registered legal entity name).
Address: Registered business address — configure NEXT_PUBLIC_BUSINESS_ADDRESS for production.
Email: support@toplovehouse.com
Changes
We may update this Privacy Policy from time to time. We will revise the “Last updated” date and, where required by law, provide additional notice.