Frequently Asked Questions
When will I receive my order?
Personalized items are made to order. After checkout, production typically takes a few business days depending on the product, followed by carrier transit time. You will receive email updates when your order is in production and when it ships with tracking. Peak seasons may add a short delay — your confirmation email summarizes the expected window.
How can I track my order?
When your package ships, we send a tracking email with a carrier link. Allow 24–48 hours after dispatch for the first scan. You can also use our Track order page with your order number and email. If tracking does not update, the carrier may be waiting for a hub scan — contact us with your order ID and we will help investigate.
How to modify my order?
If you need to change shipping details, personalization text, or cancel, email us as soon as possible with your order number. Once production or fulfillment has started, changes may not be possible. We will confirm what can still be adjusted and reply within 1–2 business days.
My order was shown 'Delivered' but nothing was received.
Check with household members, building reception, and safe drop spots. Carriers sometimes mark delivered a few hours early. Wait one business day, then contact the carrier with your tracking number. If the package is still missing, email us with your order ID and we will open a carrier inquiry and advise on replacement or refund options per our Returns policy.
Contact list of local carriers
Use the tracking link in your shipment email to open the carrier’s official site — there you will find local phone or chat support. Have your tracking number ready. For international shipments, the last-mile partner may differ; the carrier page will list the correct local agent.